Terms & Conditions

These Terms & Conditions apply to all purchases and use of the website operated by Emily & Oliver. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

If you do not agree with any part of these terms, please refrain from using our website and services.

1. Applicability

These Terms & Conditions apply to all orders placed through the Emily & Oliver website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We strive to present all products on our website as accurately as possible. Product descriptions, images, and information are provided to give a clear representation of the items offered.

However, minor differences in color, appearance, or details may occur due to screen settings, lighting, or production variations.

Emily & Oliver cannot guarantee that all product descriptions or other website content are completely free from typographical errors or inaccuracies.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

We offer various secure payment methods depending on your country or region. Available payment options will be displayed during the checkout process.

Customers are responsible for ensuring that the selected payment method is valid and available in their location.

Emily & Oliver reserves the right to cancel or refuse an order if fraudulent activity or unauthorized transactions are suspected.

4. Processing and Delivery

Orders placed on our website are subject to the following processing and delivery times:

Processing Time
Orders are typically processed within 1–3 business days.

Shipping Time
Estimated delivery time is 3–7 business days, depending on the customer’s location and local shipping conditions.

Products are shipped directly from our supplier, which allows us to offer high-quality items at competitive prices.

Please note that delivery times may occasionally be affected by customs processing, holidays, or other unforeseen logistical circumstances.

5. Returns and Cancellations

For information regarding returns, exchanges, and cancellations, please refer to our Return & Refund Policy available on our website.

By placing an order, you acknowledge and accept the conditions described in our return policy.

6. Liability

Emily & Oliver is not responsible for lost or damaged packages if the tracking information provided by the shipping carrier confirms that the order has been successfully delivered.

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

If an incorrect address is provided, Emily & Oliver cannot be held responsible for delivery issues resulting from this error.

7. Intellectual Property

All content on the Emily & Oliver website, including but not limited to:

• Text

• Images

• Product descriptions

• Graphics

• Logos

• Website design

is the intellectual property of Emily & Oliver and is protected by copyright and intellectual property laws.

No content from this website may be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint regarding our products or services, you may contact us in writing via email.

We aim to respond to all inquiries and complaints within 5 business days.

Email: info@emilyoliverlondonfashion.com

Our goal is to resolve any issues in a fair and efficient manner.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from the use of our website or services will be handled in accordance with applicable Dutch law.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Company Name: Emily & Oliver
Email: info@emilyoliverlondonfashion.com

Our customer support team will be happy to assist you.