Privacy Policy

At Emily & Oliver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase through our online store.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Website activity and browsing behavior on our store

This information helps us provide a smooth and secure shopping experience.

How We Use Your Information

Emily & Oliver uses the collected data for the following purposes:

  • To process and deliver your orders

  • To provide customer support and respond to inquiries

  • To send order confirmations, updates, and relevant service notifications

  • To improve our website, products, and customer experience

  • To prevent fraud and ensure the security of transactions

We only use your information when it is necessary to operate and improve our services.

Sharing Information with Third Parties

We only share your personal information with trusted third parties when necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • Website and technical service providers

These partners only receive the information necessary to perform their services and are required to handle your data securely and confidentially.

We may also disclose personal information if required by law or governmental authorities.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting obligations.

Once the information is no longer needed, it will be securely deleted or anonymized.

Cookies

Our website uses cookies to enhance your browsing experience and improve our services. Cookies help us:

  • Understand how visitors use our website

  • Improve website performance and functionality

  • Support marketing and advertising activities

You can adjust or disable cookies through your browser settings at any time.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete information

  • Request deletion of your personal data

  • Object to certain types of data processing

  • Request transfer of your data (data portability)

If you wish to exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact us:

Company Name: Emily & Oliver
Email: info@emilyoliverlondonfashion.com

We are committed to handling your personal information responsibly and transparently.