Return & Refund Policy

Return & Refund Policy

At Emily & Oliver, we strive to ensure that every customer is satisfied with their purchase. However, we understand that in some cases you may wish to return an item. This Return & Refund Policy explains the conditions and procedures for returning products purchased from our online store.

By placing an order on our website, you agree to the terms outlined below.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • A return request can only be submitted after the item has been physically received by the customer.

  • Return shipping costs are the responsibility of the customer, including any international shipping fees.

  • Items must be unused, unwashed, undamaged, and in their original condition.

  • All tags, labels, and original packaging must still be attached.

  • Trying on clothing is permitted, but items must not be worn or used.

  • Orders placed in multiple sizes with the intention of returning part of the order are not permitted.

If returned items do not meet these conditions, we reserve the right to refuse the return.

Return Process

To initiate a return, please follow the steps below:

  1. Contact us at info@emilyoliverlondonfashion.com within 14 days of receiving your order.

  2. Our customer support team will provide you with the return address of our supplier.

  3. The customer is responsible for returning the item at their own expense, including any applicable customs fees or shipping costs.

  4. We strongly recommend using a shipping method with Track & Trace, as we cannot process returns that are lost during transit.

Refunds

Once the returned item has been received at the designated return address and inspected, we will process the refund.

If the return is approved:

  • The purchase amount will be refunded within 14 days.

  • Refunds will always be issued via the original payment method used during checkout.

Please note that shipping costs paid during the original order may not always be refundable.

Liability

Emily & Oliver is not responsible for:

  • Packages that are marked as delivered according to the tracking information provided by the shipping carrier.

  • Orders delivered to an incorrect address entered by the customer during checkout.

If you notice an error in your shipping address, you must notify us within 24 hours after placing your order so we can attempt to correct it before the order is processed.

Contact

If you have any questions regarding returns or refunds, please contact our customer support team:

Company Name: Emily & Oliver
Email: info@emilyoliverlondonfashion.com

Our support team will be happy to assist you.