Shipping & Delivery Policy

At Emily & Oliver, we aim to deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the shipping terms outlined below.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the delivery of your package.

Please note that orders are not processed or shipped during weekends or public holidays.

Delivery Time

The estimated delivery time is 3–7 business days, depending on your location and local delivery services.

While we strive to ensure timely delivery, please note that delays may occasionally occur due to:

• High order volumes

• Customs inspections

• Public holidays

• Unexpected logistical issues

Emily & Oliver cannot guarantee exact delivery dates but will always do our best to ensure your order arrives as quickly as possible.

Shipping Method & Origin

All products are shipped directly from our supplier. This allows us to offer a wide range of products at competitive prices.

Depending on the destination country, packages may be subject to customs inspections or import duties. Any applicable customs charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated during checkout and depend on several factors, including:

• The destination country

• Package weight

• The selected shipping method

The exact shipping cost will always be displayed before completing your order.

Responsibility During Delivery

Once a package has been shipped, customers will receive tracking information to follow the shipment.

Please note the following:

• If the tracking information confirms that the package has been delivered, responsibility for the package transfers to the customer.

• Customers must ensure that their shipping address is entered correctly during checkout.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order so we can attempt to correct it before shipment.

Contact

If you have any questions regarding shipping or delivery, please contact our customer support team:

Company Name: Emily & Oliver
Email: info@emilyoliverlondonfashion.com

Our support team will be happy to assist you.